Policy Agreement

SCHEDULE, PRICING, PAYMENTS
*Clients must maintain a regular grooming schedule of 8 weeks or less. Clients with Poodles and Doodles must agree to a schedule of 6 weeks or less between grooming appointments.
* Appointment times are an estimated arrival window. We do not guarantee specific appointment times and we may arrive anytime within the given window. If we need to move your appointment to a time outside the given window you will receive a notification.
*Any pricing given over the phone, by email, or online scheduling is an estimate only. Pricing may vary by appointment based on your pet's coat condition. Pricing quoted does not reflect 4% fee for credit card payments nor does it include stylist gratuity. Pricing is subject to a yearly increase.
*PARKING- Please move vehicles prior to the arrival of the mobile van or have a designated parking area for us. We prefer curbside parking.  We can not move our vehicle once a pet is inside.
*Please allow your pet outside to relieve themselves 20-30 minutes prior to our expected arrival.
*PAYMENT- We accept Cash, Check or Credit Card payments.  Credit Card payments are subject to an added 4% convenience fee.  There will be a $35 returned check fee if your check is returned and you will be required to pre-pay for future services via cash upon arrival.  
*LATCHKEY SERVICE- We offer latchkey service if you are not able to be home for your pet’s grooming. A credit card must be on file for ALL latchkey clients in the event you forget to leave payment or a cancellation fee applies to your appointment. Pets must be in an easily accessible area and all bedroom doors must be closed. We offer invoicing by email, text or we can keep your card on file if you choose not to leave cash or a check. A 4% convenience fee will be added to all invoices or credit card payments. A late fee of $5 per day will be applied to any unpaid invoice after 24 hours.
*CANCELLATION POLICY- 24 hours notice is required to cancel without a fee. Any less than 24 hours will result in a fee of 50% of your appointment total. Same day cancellations must be paid in FULL. No call no show fee is 100% of appointment fee or you will not be rebooked.   We do understand that emergency situations happen, charges will be at the groomer's discretion.  
 
VACCINATIONS, HEALTH, TEMPERAMENT
*VACCINATIONS- By agreeing to our policies you are agreeing to keep your pet’s vaccinations current and are willing to provide paperwork if requested. Although we sanitize thoroughly, The Groomer On The Go is not liable for any infectious conditions such as kennel cough, parvo virus, or canine influenza.
*FLEAS & TICKS all pets should be on a monthly preventative. If your pet is found to have fleas, you will be charged $25 for flea and tick bath treatment and tick removal. It is the owner’s responsibility to check their pet for fleas and ticks prior to grooming as well as have prevention in place.
*TEMPERAMENT- BY agreeing to our policies the pet owner agrees to notify The Groomer On The Go of any past aggressive behavior. Pet owners are responsible for any damage inflicted by their pet to either the groomer or mobile salon. Serious injuries from a dog bite are reported to Animal Control Services. The owner of the pet is financially responsible for any and all medical bills and treatment if the groomer is injured by their pet. Any pet, deemed by the groomer to be unsafe to groom due to aggression, will be returned to their owner whether the groom is complete or not and payment will be due in full.
*HEALTH CONDITIONS- It is the pet owner’s responsibility to provide a healthy & groomable pet. Any known preexisting conditions must be disclosed prior to grooming. We will make every effort to safely groom your pet. The Groomer On The Go is held harmless from damages, loss, or claims arising from any known or unknown pre-existing condition of my pet. MATTED PETS or mats that need to be shaved or dematted will present a risk of injuring the pet. The Groomer On The Go is not liable for cuts, nicks, clipper or skin irritation, or hematomas due to matting.
*The Groomer On The Go does NOT offer anal gland expression, as this should be performed by a licensed veterinarian. 
SOCIAL MEDIA
*Photos and/or video may be taken of your pet before, during, or after their grooming session for use on The Groomer On The Go’s Facebook, Instagram, website, or any other marketing or advertising purpose.
PET OWNER AGREEMENT
I agree that if I have any issue with my pet’s groom or condition to contact The Groomer On The Go within 24 hours of my pet’s service. I authorize The Groomer On The Go to act as my agent in the event of emergency. If veterinary services, boarding services, or transportation services are required I agree to pay any and all cost incurred. I have read and understand my obligations as written in this agreement for the services of pet styling by The Groomer On The Go.